MERCREDI 23 MARCH 2016
11.30AM - 12.30PM Cognitive commerce and personalization, a new horizon to be opened up
 | Kent DEVERELL, CEO & co-founder - Fluid Inc. |
 | David LEBOWITZ, Global eCommerce & Merchandising Business Unit Executive - IBM |
6 - 7PM Delivery at the heart of customer engagement: growth, innovation and differentiation
 | Kees DE VOS, Chief Product and Marketing Officer - Metapack |
 | Qaalifa DIBEEHI, Vice president and principal consultant serving Customer Experience Professionals - Forrester |
 | Stephen BOOTH, Director Carrier Management - Bleckmann Fashion & Lifestyle Logistics |
JEUDI 24 MARCH 2016
9 - 10AM :
 | Julie KRUEGER, Retail Director - Google |
6 - 7PM: See value creation through the customer’s eyes
 | Frédéric BELLIER, Managing Director SEMEA - RadiumOne |
 | Franck GERVAIS, CEO - voyages-sncf.com |
 | Stanislas CHAVANAT, Vice President - American Express France |
VENDREDI 25 MARCH 2016
9- 10AM: Ocado - the winning formula in food e-commerce
 | Tim STEINER, Founder & CEO - Ocado |
4 - 5PM: Start-up plenary: 3 minutes to convince
with Bryanthings, NetSuite, TapBuy...