Guests FAQ

Published on by Pierre Edouard Baudoin - updated on

The Frequently Asked Questions is the reference resource to find all the answers to the questions asked by guests at One to One Retail E-commerce Monaco.


In which hotel will I stay? When will I be informed of the name of the hotel where I will be staying?

You will receive all this summary information by email 48h to 72h before the day of the event.

How much hotel night can I receive for my participation?

Your invitation includes your accommodation for two nights, breakfasts included.

I come with other members of my company, will we be staying in the same hotel?

Our teams do their utmost to ensure that members of the same company are in the same hotel, but we can not guarantee it.

I am invited by a partner: will we stay in the same hotel?

If you are invited by a partner of One to One Monaco, you will stay in the same hotel as this one.

Mobile app

Where can I find my credentials for the mobile app?

Your mobile app credentials are the same as those used for your personal space.

Who will I be able to chat with during the event?

The chat allows you to communicate with all those present at the One to One Retail E Commerce Monaco event. 

Transport Nice - Monaco

How to reach Monaco from Nice airport?

Free shuttles will be available for transfer between Nice Airport and Monaco.

Are there shuttles from my hotel to the evening?

Shuttles will be available for the evenings. They will make a stop at each partner hotel in the direction of the party venues.

Are there shuttles from the station?

There are no shuttles from Nice train station. Taxis are available to reach Monaco (Central Taxi Riviera NICE: +33 4 93 13 78 78).

How to get from my hotel to the Grimaldi Forum?

Shuttles are scheduled to join the Grimaldi Forum as well as the parties.
Check the schedules in the dedicated section or on the mobile application or your personal space.

Where can I find the shuttle schedules?

You will be able to consult the schedules on the website, the application and your personal space.
Other ways to reach Monaco from Nice airport are the 110 Express bus, taxi and helicopter (all information is available on the public website).

Transport network

Do I have to buy my plane and / or train tickets?

Yes, the initial costs of transport (air and / or rail) are your responsibility. In post event, in a period of one month, reimbursement of air and / or rail transportation costs will be effective up to 235 € TTC A / R per person and this, subject to the actual presence of the guest to the event.

How should I book my plane tickets?

To book your plane ticket on our dedicated platform, you can access it from your personal space. Please note that only air tickets booked via our platform will be eligible for refund.

Do you offer a preferential rate on airline / train tickets?

You can benefit from a preferential rate for the reservation of your plane ticket with our partner Air France. Please note that we do not offer preferential rates for train bookings.

How to apply for reimbursement of my plane tickets?

Go to your personal space after the event. After completing the satisfaction survey you will be able to send us the shipping cost invoices will be presented followed by the refund form. It will suffice to attach your invoice specifying the amount including VAT and HT and a RIB.

What is the amount of my refund?

Reimbursement of transportation costs (plane and / or train) will be on request after the event from your personal space. The refund will be made by transfer, up to 235 euros TTC per person and subject to having met all the conditions of participation.


I wish to arrive and / or leave the dates of the event, is it possible?

You can arrive and / or leave before or after the dates of the event. Outside these dates, accommodation and food will be at your expense. As a reminder, your support by the organization includes two nights of hotel. If you wish to benefit from additional nights (at your expense), thank you to contact the team visitorat: [email protected] 

One to One meetings

How to make an appointment with a partner?

Appointment in your personal space to accept and / or decline requests received. You can then make requests and solicit the partners of your choice.

I received a request for an off-platform appointment, what should I do?

Requests made outside your personal space do not comply with the One to One Monaco rules and the general conditions of participation. Appointments must be strictly taken via your One to One Monaco personal space. The organization does not accept appointments made outside the platform. We ask you to refuse this appointment by telling the partner to apply via the appointment platform.

Can I arrange an appointment with one of my colleagues?

Yes, appointments can be organized upstream and / or during the event via the platform / mobile app. If you wish, you can add colleagues to an appointment from the dashboard of your personal space in the "My One-to-One Meetings" module.

How many appointments do I need to make?

You must honor a minimum of 9 meetings, in accordance with the general conditions of the event and the rules of participation.

I made several requests for appointments but I have not had a return, what should I do?

The response time is proportional to the requests received by the partners. The team will take care of relaunching the partners so that you can get an answer as soon as possible. In the same way that you accept or decline an application for a partner, he too must go through this exercise which can take more or less time. Please note that your agenda may be updated until the One to One Monaco opens.

Can I make appointments via the mobile app?

Yes, you can make an appointment via the mobile application on site.

Can I organize appointments on site?

Appointments can be organized upstream and / or during the event directly from your personal space in the section My appointments One to One.
You can also access it from the mobile app.

Personal space

How to connect to my personal space?

It's very simple to connect to your personal area. Go to
Click "I'm invited" enter your access codes.

How to register for activities?

You can register for activities directly from your personal space in the activities section.

I lost my access codes to my personal space, what to do?

Go to the section My Access click "I am invited" then click on "Forgot your password?"

Workshops / plenary

How can I get the workshop / plenary presentations?

Find all the information on the plenaries in the section dedicated to conferences.

Do I have to register to attend a plenary?

No, access to the plenary sessions is free on presentation of the RFID bracelet to hostesses at the entrance of the rooms.

Are the speeches translated?

Yes, you can request a headset at the entrance of each room.

Badges / Bracelets

When will I receive my event access badge?

Your badge will be given to you as soon as you arrive at the reception of the Grimaldi Forum by the hostesses.

Do I have to keep my badge throughout the event?

Yes, the badge is essential for access to the Grimaldi Forum, lunches and related events such as events. Your badge is your business card, it can identify you and facilitate networking exchanges.

What is the RFID bracelet for?

The RFID wristband is essential for access to the Grimaldi Forum, plenary sessions, workshops, lunch venues and related events. It must remain on your wrist for the duration of the event.


Will the WIFI connection be guaranteed during the event?

Yes, the WIFI connection is available throughout the Grimaldi Forum.

Where can I find my WIFI codes?

The access codes of the WIFI will be available on your badge as well as your paper diary.


How are the lunches?

Lunches will be organized in the form of lunch cocktails.

I have dietary restrictions, who should I contact?

Please communicate your dietary restrictions to the following address: [email protected]


Do I have to register for the animations to participate?

Participation in sports activities requires prior registration via the site or via the mobile application. Please note that registrations are valid subject to availability.

How to register for activities?

You can register for activities directly from your personal space in the Activities section. You can access it from a computer and from the mobile application.


Is a concierge service available on site?

A concierge will be at your disposal to answer your requests: information on the Principality, taxi reservations, etc.


Am I invited to both parties?

Your invitation to the One to One Monaco includes your invitations to both parties.

Dress code

Is there a dress code to follow during the event?

Professional attire is recommended for the duration of the event.


How can I access the photos of the event?

The photos will be available after the event on your personal space and on social networks, including the official Facebook account of One to One Monaco.

One to One Monaco 2023

I want to participate in the One to One Monaco 2023, what to do?

Go to the Participation Request section to submit a request to participate. Our team will come back to you as soon as registration for the One to One Monaco 2023 is open.

14/16 March 2023 Monaco